CUMBERSOME AND CLUNKY
When a borrower sends a payment in error to the old servicer by mail or bill pay, there’s no automated way to route it quickly and easily to the new servicer. Getting the payment applied correctly involves multiple manual steps—each prone to errors and delays. There’s no reporting, no audit, no tracking, no updates to the servicing platform—and no way to automatically remind the borrower about the servicer change.
A SMOOTHER, SEAMLESS FLOW
STX is powered by LIFT, the Ventanex payment and messaging platform. Using LIFT’s PaymentIQ exception-management module, STX automates payment routing and processing—reducing errors and creating a seamless borrower experience. STX tracks each payment, creates auditable reports, updates the servicing platform, and even sends automatic reminders to borrowers by text, email or letter.
REPAY provides integrated payment processing solutions to verticals that have specific transaction processing needs. REPAY’s proprietary, integrated payment technology platform reduces the complexity of electronic payments for merchants while enhancing the overall experience for consumers and businesses. Learn more »
Ventanex, a REPAY company, is a transaction technology innovator that helps companies serve customers better and be more proftable through integrated, intelligent management of inbound payments, outbound payments and consumer messaging. Learn more »